Terms of Purchase

ABOUT THE COMPANY

Varell.se (EF – 0205117179) is based in Eksjö, Sweden. The company’s postal address is Violvägen 23, Eksjö.

If you wish to contact us, please send an email to Kontakt@varell.se with your inquiry and contact details, and we will get back to you as soon as possible.

ORDERS

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all relevant information regarding the products ordered, prices, billing address, and delivery address.

If there is any error in your order confirmation, please contact us immediately by email at Lokalmarknad@hotmail.com.

DELIVERY

Our standard delivery time is 5–12 business days. Please note that orders placed during weekends will be dispatched no earlier than the following Monday.

Due to high volumes with postal and delivery providers, delays may occasionally occur. We kindly ask for your understanding, as such delays are beyond our control.

If a delivery is delayed and we have not informed you of a longer delivery time, please contact us by email at kontakt@varell.se.

Notera att det kan tillkomma ytterligare tull & momsavgift då du som kund är privatimportör av produkten du beställer.

PRICES

All prices in our online store are stated in SEK and include 25% VAT.

We reserve the right to make price changes due to changes in supplier prices, typographical errors in our price lists, or incorrect pricing resulting from inaccurate information. We reserve the right to adjust the price accordingly.

RIGHT OF WITHDRAWAL

When purchasing goods through our website, you as a customer have a statutory 14-day right of withdrawal. The withdrawal period begins on the day you receive the goods you have ordered.

When exercising your right of withdrawal:

You must notify us that you wish to cancel your purchase. The notification should be sent to Lokalmarknad@hotmail.com. Your notification must clearly state your name, address, email address, order number, and which products the return concerns.

You should return the products to us immediately and no later than 14 days after notifying us of your withdrawal.

You are responsible for the return shipping costs and for the condition of the products during the return. The products should therefore be securely packaged and, where possible, returned in their original packaging.

When issuing a refund, we reserve the right to deduct an amount corresponding to any reduction in the value of the product resulting from use or damage.

The right of withdrawal does not apply to:

• Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.

• Products consisting of sealed audio or video recordings where the seal has been broken by you.

• Custom-made products that have been specially tailored to your requirements or have a clear personal character based on your wishes.

• Services that have been fully performed, where you have expressly consented to the service being started without a right of withdrawal.

• Goods that are liable to deteriorate or expire rapidly, such as food products.

• Individual issues of newspapers or magazines.

For more information about the statutory right of withdrawal, please see here.

COMPLAINTS AND CLAIMS

We inspect all products before they are shipped to you. If, despite this, a product arrives damaged or incorrect, we will, in accordance with applicable consumer protection legislation, remedy the defect free of charge.

You must always contact us and obtain approval before returning a defective product.

A complaint should be submitted as soon as possible after the defect has been discovered.

How to submit a complaint

Any faults or defects must always be reported to kontakt@lokalmarknad.se. Please include your name, address, email address, order number, and a description of the defect.

If we are unable to remedy the defect or provide a similar replacement product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover the return shipping costs for approved complaints.

We reserve the right to reject a complaint if it is determined that the product is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). See arn.se.

LIMITATION OF LIABILITY

We are not responsible for any indirect damages that may arise as a result of the use of a product.

We accept no liability for delays or errors resulting from circumstances beyond the company's reasonable control (Force Majeure). Such circumstances may include, but are not limited to, labour disputes, fire, war, government decisions, or reduced or non-delivery from suppliers.

Furthermore, we accept no responsibility for any changes to products or product characteristics made by the respective supplier or for other circumstances beyond our control.

PRODUCT INFORMATION

We reserve the right to correct any typographical errors on this website and to make changes in the event that products are sold out.

We do not guarantee that the images accurately represent the exact appearance of the products, as some colour differences may occur depending on the user's screen, image quality, and resolution. We always make every effort to display and describe our products as accurately as possible.

COOKIE INFORMATION

Under applicable legislation concerning electronic communications, visitors to a website must be informed that cookies are being used for privacy purposes.

Information stored in cookies may be used to track a user's browsing activity. A cookie is a small text file that the website you visit requests permission to store on your computer in order to provide access to various functions.

You can configure your web browser to automatically reject cookies. More information can be found on the website of the Swedish Post and Telecom Authority (Post- och telestyrelsen).

PERSONAL DATA

By shopping at Lokalmarknad.se, you accept our privacy policy and the processing of your personal data.

We respect your privacy and do not collect more information than is necessary to process your order. We never sell or otherwise disclose your personal data to third parties without a legal basis.

Lokalmarknad.se is responsible for the processing of the personal data you provide to us as a customer. We process your personal data in order to manage and fulfil your order and, where you have subscribed to newsletters or promotional offers, to tailor our marketing to your individual preferences.

The information below is a summary of how we store and process your personal data in accordance with the General Data Protection Regulation (GDPR).

What is personal data?

Personal data is any information that can be directly or indirectly linked to an identified or identifiable natural person.

What information do we store?

In order to process your order and answer questions relating to your order through customer service, we store your first name, surname, address, telephone number, email address, IP address, and purchase history.

Your personal data is stored for as long as we have a legal basis for processing it, for example to fulfil the agreement between us or to comply with a legal obligation, such as obligations under applicable accounting legislation.

Legal basis

In connection with a purchase, your personal data is processed in order to fulfil our agreement with you.

Marketing, promotional campaigns, and similar communications are sent based on your consent.

What information is shared and for what purpose?

Payment Provider

When you make a purchase, certain information is shared with our payment provider. The information shared includes your first name, surname, address, email address, and telephone number.

If you choose to pay by invoice, your personal identification number may also be stored by the payment provider.

This information is stored in order to process the purchase and protect the parties against fraud.

The payment provider we use is Klarna.

Shipping Company

In order to deliver your orders and fulfil our agreement with you, we must share certain information with the shipping company.

The information shared includes your first name, surname, and delivery address. Your email address and/or mobile phone number may also be shared with the shipping company for delivery notifications.

The shipping company we work with is PostNord.

Newsletter

If you have chosen to subscribe to our newsletter, your first name, surname, and email address will be shared with our newsletter provider. This enables us to keep you updated with information and offers for marketing purposes.

We use Klaviyo to send our newsletters.

Right of Access

You have the right to request a copy of all personal information we hold about you. The information will be provided electronically in a commonly used and readable format.

Right to Rectification

You have the right to request that we update incorrect information or complete information that is incomplete.

Right to Erasure

You may request that your personal data be deleted at any time.

There are certain exceptions to the right to erasure, for example where we are legally required to retain information in order to comply with a legal obligation, such as applicable accounting legislation.

Data Protection Controller

FÖRETAG is responsible for the storage and processing of personal data in the online store and ensures that applicable data protection rules are followed.

How We Protect Your Personal Data

We use industry-standard security measures, including SSL/TLS and one-way hashing algorithms, to securely store, process, and transmit sensitive information such as personal data and passwords.

CHANGES TO THE TERMS AND CONDITIONS

We reserve the right to make changes to these terms and conditions at any time.

Any changes to the terms and conditions will be published online on the website. The amended terms and conditions shall be deemed accepted in connection with placing an order or visiting the website.

DISPUTES AND GOVERNING LAW

If a dispute cannot be resolved amicably between the customer and the company's customer service, you as a customer may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). See arn.se.

For residents of an EU country other than Sweden, complaints may be submitted online through the European Commission's platform for online dispute resolution.

In the event of a dispute, we will comply with decisions issued by ARN or an equivalent dispute resolution body.

Any dispute concerning the interpretation or application of these terms and conditions shall be governed by and interpreted in accordance with Swedish law.